SurveyMonkey Completes Acquisition of GetFeedback
“We welcome GetFeedback’s talented team to the SurveyMonkey family. Together, we’ll work towards providing our enterprise customers with an accelerated deployment of customer experience programs, helping them collect actionable feedback across all their customer-facing channels,” says
“Customer feedback is more important than ever. Together with SurveyMonkey, we look forward to assisting brands in boosting customer retention and loyalty through our combination of strengths,” said
GetFeedback offers unique functionality, including a feature called Actions, which allows customers to surface time-sensitive customer feedback and take intelligent action based on operational data within Salesforce, to enhance the customer experience.
According to the
With GetFeedback, SurveyMonkey will offer a premier customer experience solution within the Salesforce ecosystem. By combining customer data with feedback data, the companies will deliver a premium user experience for collecting, sharing, and acting on customer feedback within global enterprises. The SurveyMonkey and GetFeedback teams will leverage their combined product offerings to provide an innovative customer experience solution for current and future enterprise customers that can be deployed in days.
More than 60 GetFeedback employees will join the SurveyMonkey family, bringing the total number of employees to more than 1200 across 11 offices worldwide.
The acquisition will have a de minimis impact on SurveyMonkey’s Q3’19 revenue. Full year 2019 revenue is expected to increase by approximately
SurveyMonkey is a leading global survey software company on a mission to power the curious. The company’s People Powered Data platform empowers over 17 million active users to measure and understand feedback from employees, customers, website and app users, and the market. SurveyMonkey’s products, enterprise solutions and integrations enable 335,000+ organizations to solve daily challenges, from delivering better customer experiences to increasing employee retention. With SurveyMonkey, organizations around the world can transform feedback into business intelligence that drives growth and innovation.
GetFeedback powers brands with the customer experience solution they need to exceed customer expectations. As the #1-rated feedback solution for Salesforce, GetFeedback is trusted by leading brands to measure key customer metrics, take immediate action on feedback, and drive customer retention and growth. By marrying rich feedback data with Salesforce customer data, GetFeedback enables companies like Salesforce,
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Source: SurveyMonkey Inc.